ECR CM has implemented a transparent refund policy. In case you are not
satisfied with our service level, you can request a refund.
If an account was funded via debit or credit card the funds can be
refunded to the card.
Please contact ECR CM Customer Support in this case: via any convenient
method. Your request will be reviewed within 5 business days and replied
to in a timely manner. After reviewing the request, it usually takes
maximum 30 days for the refund to be executed. Please note that any
violations of ECR CM Customer Agreement or Partner Agreement or any
other legal regulations cannot be a subject to refund request. The same
applies to any profits or losses received as a result of your trading
activity.
This policy can be modified or edited without prior notice.
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